I've had a ClearScore credit score update to say my account is in arrears. I've checked all three accounts I have with ID mobile and they're all paid.
And of course the chat function isn't working tonight and I can't find a link to make a complaint.
Help.
Best answer by WelshPaul
+26Then use a phone and give them a call or write them a letter. iD Mobile has up to eight weeks to respond to your complaint, so waiting until tomorrow to phone them up and log your complaint isn’t really that much of an inconvenience.
+26It is what it is. Those are your options. Just be aware that once you log an official complaint, none of the iD Mobile customer support agents will deal with any queries regarding the subject of your complaint.
If live chat isn’t working for you and you’d like support, try messaging iD Mobile through one of their official social media channels.
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The closing date for entries is 23:59 on 17th December 2025. One prize will be awarded:
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This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).
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One winner will be selected at random by an independent person from all correct and eligible entries received. The winner will receive the prize listed above. The winner will be notified by email or by private message on the Community platform and will be asked to reply within 7 days of receipt of the notification. If the Promoter does not receive confirmation from the winner that they accept the prize by this time, the Promoter reserves the right to withdraw the offer/prize. The prize will be delivered within 30 days of acceptance.
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