Skip to main content
Solved

complaint

  • June 18, 2025
  • 2 replies
  • 73 views
G
Community Member

I hope this message finds you well.

 

I am writing to raise a concern regarding my monthly bill. When I took out my contract, I agreed to a monthly payment of £38.99. I was made aware that the cost could increase slightly due to standard annual adjustments, but I understood this would be no more than £1.50.

 

However, I’ve recently been charged £46.88, which is significantly higher than expected. This increase is far beyond what I was led to believe when I entered into the agreement and is not financially manageable for me moving forward.

 

Could you please clarify:

 

  • Why the bill has increased so substantially
  • Whether this change is permanent or temporary
  • What options are available to reduce my monthly payments, as this is now far more expensive than what I signed up for

 

 

I would appreciate your support in resolving this matter and look forward to your response

Best answer by Decembersangel72

Hi ​@gillianrawls 

As ​​​​@Natalie W has stated, please check you newest billl for the ‘extra’ charges you have incurred. This maybe something as simple as texting ‘shortcode’ numbers.

If you don’t wish to pay for any costs above the £ you are expecting to pay then you can cap your bill (although this WILL restrict usage if charged for):-

 

This link provides charges you incur if ‘Out of Plan’:-
https://www.idmobile.co.uk/help-and-advice/call-charges

Hope this helps x

    2 replies

    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • June 19, 2025

    Hello ​@gillianrawls 

     

    Thank you for getting in touch. 

    We are sorry to hear your bill is higher than expected. 

    Due to the amount you have stated, this would not be an annual price increase and is more likely to be additional charges. 

    Have you received a copy of your bill for this month? Any additional charges should be listed there. 

    Also, have you made any changes to your payment method recently?

     

    Thanks,

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Decembersangel72
    Gold Contributor
    Forum|alt.badge.img+16

    Hi ​@gillianrawls 

    As ​​​​@Natalie W has stated, please check you newest billl for the ‘extra’ charges you have incurred. This maybe something as simple as texting ‘shortcode’ numbers.

    If you don’t wish to pay for any costs above the £ you are expecting to pay then you can cap your bill (although this WILL restrict usage if charged for):-

     

    This link provides charges you incur if ‘Out of Plan’:-
    https://www.idmobile.co.uk/help-and-advice/call-charges

    Hope this helps x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement