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Confirmation of account closure.

  • September 1, 2024
  • 2 replies
  • 52 views
Anthony Hall
Community Member

I’ve recently taken out a different ID mobile account and gave my STAC code for my old one but have had no confirmation of the original account being closed. On the app it still says the original account will renew in 21 day. 

Best answer by WelshPaul

You can’t use a PAC or STAC to port or cancel with the same network. You need to provide iD Mobile with the required notice if you want to cancel your old iD Mobile account as per the terms of your agreement. You can do that by speaking with a live chat agent using the link below:

https://idmobile.co.uk/live-chat

 

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    WelshPaul
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    • WelshPaul
    • Platinum 
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    • 2748 replies
    • Answer
    • September 1, 2024

    You can’t use a PAC or STAC to port or cancel with the same network. You need to provide iD Mobile with the required notice if you want to cancel your old iD Mobile account as per the terms of your agreement. You can do that by speaking with a live chat agent using the link below:

    https://idmobile.co.uk/live-chat

     

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    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8182 replies
    • September 3, 2024

    Hi @Anthony Hall 

     

    As suggested by @WelshPaul we may not be able to process an STAC code unless it’s from another network, we’d recommend getting in touch to cancel your existing account.

     

    Thanks for the help on this, @WelshPaul.

     

    Tom

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