I have had a few issues with my payments starting when I accidentally didn’t transfer from my monzo enough into my bank that is connected to ID mobile through direct debit. The amount didn’t come out so I immediately paid this the same day when I got the notification.
since then, a payment has come out that I wasn’t aware of and my account got suspended until I paid more and the direct debit stopped. I’m unable to set up a new direct debit because it’s saying that I have an outstanding balance even though you can see that I’ve paid the current amount and any more that I could pay would be paid with the direct debit.
The reason I missed the payment following on from the first time wasn’t because I didn’t have enough in my account, it was because I didnt realise that the direct debit had stopped so the amounts just didn’t come out as well as me thinking I had already paid that month because the amount came out on the 8th. But I paid this one on the same day so I don’t really understand what has happened.
now I’m under the impression that every time the amount doesn’t immediately come out, then I will be charged double for that month. Because that seems to have happened in December when I was charged on the 8th and on the 28th after missing the payment for less than a day in November. Also not being able to set up a new direct debit because I apparently still owe £29.99 even though I’ve paid all that I think I should owe. Unless it is true that I was charged double again by missing the second payment.
Otherwise I don’t understand why I was charged twice in December and why I can’t set up a direct debit again now because I still owe another £29.99 more than I think I should. When I call the customer payments help line it says ‘our records show that you are up to date with your payments’ and then hangs up.
