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T
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 Contributor

I'm on ESA and don't get much left to pay for my contract I only had enough to pay £19.99 a month but for some reason it's gone up to above £24 a month out of the blue.

Best answer by Matthew T

Hey @Transgender,

Please refer to your iD Mobile Bill, which will explain any out of plan charges.

Thanks.

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    5 replies

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1861 replies
    • Answer
    • August 2, 2024

    Hey @Transgender,

    Please refer to your iD Mobile Bill, which will explain any out of plan charges.

    Thanks.

    iD Community Manager
    Charlie Wiseman
    New
 Contributor

    My finial bill of my contract should’ve been in July but for some reason I’m still getting charged my full amount? Please call my number to explain 

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1861 replies
    • September 23, 2024

    @Charlie Wiseman - looks like your account has not been cancelled and is still active. To cancel, please follow the steps here:

    Thanks.

    iD Community Manager
    Charlie Wiseman
    New
 Contributor

    Will I get my money back as I would’ve been overpaying?

    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • 1861 replies
    • October 2, 2024

    @Charlie Wiseman - Unfortunately not. Contracts don’t end when the term is up, you can either Upgrade, switch to another plan, or cancel, but that has to be done by yourself. Thanks.

    iD Community Manager

    Reply.


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