Skip to main content
Solved

Contract start date


Hi all!

Ordered my SIM only plan (month) on a Friday… so it got delivered Tuesday the week after.

Does the contract run from when the sim was delivered and first used, or from the date of order confirmation?

If the latter, I’m out 4 days of the month (£1.20 odd), if the former, all is ok!

Anyone know?

 

Thankypoos!

Best answer by Tom

Hi ​@doubleydooble 

 

The plan begins once the SIM card is activated, the SIM card is activated upon dispatch of the order.

 

Tom

View original

2 replies

JoeKing
Silver Contributor
Forum|alt.badge.img+9
  • Silver Contributor
  • 380 replies
  • May 29, 2025

@doubleydooble This normally runs from the date of order or the day after the order depending on the time frame .

 

 

Joe


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8408 replies
  • Answer
  • May 29, 2025

Hi ​@doubleydooble 

 

The plan begins once the SIM card is activated, the SIM card is activated upon dispatch of the order.

 

Tom