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Cost of plan

Kellie Bullivant
Community Member

Hi

 

Can someone explain why existing customers are being charged more for a plan? Please see screenshots, this definitely puts you off staying with ID.

 

Thanks 

 

Kellie 

Best answer by Tyler

Hi there @Kellie Bullivant, welcome to Community!

 

If you’re unhappy with your upgrade deals, please call our sales team on 02071391397.

 

Thanks,

Tyler

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andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12061 replies
  • August 13, 2024

Aren’t existing customers choosing to pay more, staying with iD instead of switching to another service provider?

Seems the UK mobile operators selling handset contracts set higher prices for existing customers - perhaps best way to respond is switching provider soonest, @Kellie Bullivant.

Forum member (non-iD)
Tyler
iD Mobile Employee
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  • Tyler
  • iD Mobile Employee
  • 3294 replies
  • Answer
  • August 20, 2024

Hi there @Kellie Bullivant, welcome to Community!

 

If you’re unhappy with your upgrade deals, please call our sales team on 02071391397.

 

Thanks,

Tyler

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