Cost of plan | iD Mobile Community
Skip to main content
Solved

Cost of plan

  • August 13, 2024
  • 2 replies
  • 46 views

Kellie Bullivant
Community Member

Hi

 

Can someone explain why existing customers are being charged more for a plan? Please see screenshots, this definitely puts you off staying with ID.

 

Thanks 

 

Kellie 

Best answer by Tyler C

Hi there @Kellie Bullivant, welcome to Community!

 

If you’re unhappy with your upgrade deals, please call our sales team on 02071391397.

 

Thanks,

Tyler

This topic has been closed for replies.

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • August 13, 2024

Aren’t existing customers choosing to pay more, staying with iD instead of switching to another service provider?

Seems the UK mobile operators selling handset contracts set higher prices for existing customers - perhaps best way to respond is switching provider soonest, @Kellie Bullivant.


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • Answer
  • August 20, 2024

Hi there @Kellie Bullivant, welcome to Community!

 

If you’re unhappy with your upgrade deals, please call our sales team on 02071391397.

 

Thanks,

Tyler