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credit score query

  • 11 June 2024
  • 3 replies
  • 18 views

Hi I am trying to get some errors of missed payments which were not missed as two accounts were set up in error to be taken off my account from 2022 as it is affecting my credit score. Please can you advise who I can contact about this please?

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Best answer by Lauren 25 June 2024, 15:26

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Userlevel 4
Badge +2

Hi @Heather Wilkinson. Please let us know if you still need any assistance in investigating this, and we’d be happy to send you a PM.

-Lauren

Hi I would prefer if we could communicate via a PM for this if that is o.K?

Many thanks,

Heather 

Userlevel 7
Badge +6

Hi @Heather Wilkinson 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

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