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cut off , paid bill , not working still!!


Cut off, paid bill , 24 hours later phone still isn’t working. Paying for a service I can’t use. I need my phone back on. 

Best answer by Kash

Hi @Paigebarn1,

Welcome to the Community!

It’s always worth restarting your handset once payment has been made.

However if your service still aren’t working I would advise to contact our Live Chat Team.

If you still require assistance, please let us know.

 

Kash

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5 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • Answer
  • June 26, 2024

Hi @Paigebarn1,

Welcome to the Community!

It’s always worth restarting your handset once payment has been made.

However if your service still aren’t working I would advise to contact our Live Chat Team.

If you still require assistance, please let us know.

 

Kash


Joey Carless
New
 Contributor
  • New
 Contributor
  • 3 replies
  • July 25, 2024

I've made a payment and I'm still cut off, I've turned my phone off and back on and still cut off


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • August 3, 2024

Hi @Joey Carless,

It can take up to 24 hours for services to resume after payment.

If you services are still not working, please contact our Live Chat Team.

 

Kash


  • New
 Contributor
  • 1 reply
  • May 1, 2025

I paid my bill and it’s still not working 


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  • iD Mobile Employee
  • 2067 replies
  • May 5, 2025

Hello ​@Emran Saffe 

 

Thank you for getting in touch. 

 

When was the payment made please?

Have there been any changes since your post to us?

 

Thanks, 

 

Natalie