Daily Direct Debit SMS from ID mobile

JosephSpendlove · 2025-05-23T07:04:12+00:00

Is anyone else having this same issue with their direct debit and daily spam text from id mobile?ID mobile stupidly cancelled my direct debit after it failed twice, so now it’s impossible to re set it up on the same account.this issue has been going on for months with no one being able to sort it out, the complaints team have now admitted its deadlock so I can now thankfully go to the communications ombudsman.the worst bit iis…A. My direct debit isn’t working so I’m having to pay manually every month (and getting charged extra for doing so)They send me a text EVERYDAY saying “Hi, we have reinstated your Direct Debit as requested by your bank. If you believe this was done by mistake, please contact your bank or our support team at idmobile.co.uk/contact-us” AND ITS DRIVING ME INSANE!!!id mobile “technical team” are saying it’s because the bank keep sending through new direct debit instructions everyday, so they have to send me that text and I need to contact them to stop the texts.the bank NatWest are saying monthly they are asking for a direct debit mandate as they can’t set the direct debit without it. I am stuck in the middle with both sides blaming each other and no one being able to help me.the overseas customer service team are clueless but they do keep putting credits on my accounts to apologise for the issuesthe uk based complaints team are totally useless. They have no solutions, don’t apologise and have not offered any compensation for the many calls I’ve made and hundreds of online chats.I’ve even cancelled my active direct debit 3 times and reset it up again, still doesn’t work. The problem seems to be id’s policy of cancelling direct debits after 2 failed payments blocks all future instructions being set up, but they are too idiotic to realise they have blocked their customers from paying them ever again.ive even suggested to the uk complaints team they cancel my whole account, reconnect me and just start again, they refused.I just want my dd to work and these annoying daily spam text from id mobile to stop.i will now go to the ombudsman for help as the id mobile complaints procedure is poor and there is no way to speak with the “technical team” directly or a manager to escalate the issues. You have just deal with the monkeys who have no idea what they are doing.please if anyone has had the same issue, please let me know, especially if you have a solution for me. Thank you.

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