Daily Direct Debit SMS from ID mobile | iD Mobile Community
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Daily Direct Debit SMS from ID mobile

  • May 23, 2025
  • 6 replies
  • 121 views
JosephSpendlove
Active Contributor

Is anyone else having this same issue with their direct debit and daily spam text from id mobile?

ID mobile stupidly cancelled my direct debit after it failed twice, so now it’s impossible to re set it up on the same account.

this issue has been going on for months with no one being able to sort it out, the complaints team have now admitted its deadlock so I can now thankfully go to the communications ombudsman.

the worst bit iis…

A. My direct debit isn’t working so I’m having to pay manually every month (and getting charged extra for doing so)

  1. They send me a text EVERYDAY saying “Hi, we have reinstated your Direct Debit as requested by your bank. If you believe this was done by mistake, please contact your bank or our support team at idmobile.co.uk/contact-us” AND ITS DRIVING ME INSANE!!!

id mobile “technical team” are saying it’s because the bank keep sending through new direct debit instructions everyday, so they have to send me that text and I need to contact them to stop the texts.

the bank NatWest are saying monthly they are asking for a direct debit mandate as they can’t set the direct debit without it. 
 

I am stuck in the middle with both sides blaming each other and no one being able to help me.

the overseas customer service team are clueless but they do keep putting credits on my accounts to apologise for the issues

the uk based complaints team are totally useless. They have no solutions, don’t apologise and have not offered any compensation for the many calls I’ve made and hundreds of online chats.

I’ve even cancelled my active direct debit 3 times and reset it up again, still doesn’t work. The problem seems to be id’s policy of cancelling direct debits after 2 failed payments blocks all future instructions being set up, but they are too idiotic to realise they have blocked their customers from paying them ever again.

ive even suggested to the uk complaints team they cancel my whole account, reconnect me and just start again, they refused.

I just want my dd to work and these annoying daily spam text from id mobile to stop.

i will now go to the ombudsman for help as the id mobile complaints procedure is poor and there is no way to speak with the “technical team” directly or a manager to escalate the issues. You have just deal with the monkeys who have no idea what they are doing.

please if anyone has had the same issue, please let me know, especially if you have a solution for me. Thank you. 

    D

    6 replies

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • May 23, 2025

    Hi ​@JosephSpendlove  I am so sorry to hear this has happened.

    If your complaint has now reached the stage of deadlock and you have a deadlock letter, then I can assure you that our Complaints Team will have done all they can to resolve this matter. We would advise to follow the steps on the letter if you wish to take this further.

    If not, and you would like us to take a look at this for you, please let us know.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    JosephSpendlove
    Active Contributor
    • JosephSpendlove
    • Author
    • Active Contributor
    • May 23, 2025

    Yes of course I want you to try and fix it. The complaints team contacted the tech team ONCE, and refused to contact a manager. The complaints team did not do all they can at all, your a joke for even emplying this when I have explained the story in full and you can see whats going on in my records behind the scene.

    D
    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • May 23, 2025

    I can’t just access your account to check without first completing the necessary ID&V process with yourself ​@JosephSpendlove 

    I am just conscious that if this case has already reached the stage of deadlock, there may not be much further we can do, but we can certainly take a look.

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    JosephSpendlove
    Active Contributor
    • JosephSpendlove
    • Author
    • Active Contributor
    • May 23, 2025

    But just for other people's expectations, do you think going to the tech team once, offering no other solution but deadlocking is normal practise? 

    D
    D
    New Contributor
    • dunkaist
    • New Contributor
    • July 14, 2025

    They just fail to direct debit in my case. Each month they report the payment was successfull, then it magically and silently changes to an error in a few days and they block me. The bank says idmobile didn’t even try to charge me. Idmobile support is just useless which is business as usual for idmobile.

    JosephSpendlove
    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • July 15, 2025

    Hi ​@dunkaist  I am sorry to hear this. 

    Does your Direct Debit show as active on your iD app?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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