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data amounts changed price kept the same


Why has id changed my data amount to 20 GB from 100 GB and the price is unchanged.

Best answer by Matthew T

Morning @AliG246,

Can confirm I've checked your account you have 100GB allowance. We’re aware of a visual glitch in the iD Mobile app affecting some customers and are currently working on a resolution.

Thanks.

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Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 2015 replies
  • Answer
  • July 24, 2024

Morning @AliG246,

Can confirm I've checked your account you have 100GB allowance. We’re aware of a visual glitch in the iD Mobile app affecting some customers and are currently working on a resolution.

Thanks.


  • Author
  • Active Contributor
  • 9 replies
  • July 24, 2024

Thanks for the help