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Data Remaining

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  • LeighH
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  • 2 replies

Can you please tell me, have I used 6.1Gb of my 4Gb allowance, or I have 6.1Gb remaining? The graphic is very confusing.

Best answer by andewhite

LeighH wrote:

Thanks for everyone's help. This is a really useful service. I still have no clue, so that's just great.

IMO the account data allowance information shown in the iD app / “My iD Account” appears incorrect, @LeighH. 

The screenshot reads as though you’ve used 6.1GB of your 4GB monthly allowance for data. 

Is your monthly allowance 4GB, @LeighH?  

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    L
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    • LeighH
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    • 2 replies
    • June 14, 2024

    Thanks for everyone's help. This is a really useful service. I still have no clue, so that's just great.

    andewhite
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    • andewhite
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    • 12104 replies
    • Answer
    • June 14, 2024
    LeighH wrote:

    Thanks for everyone's help. This is a really useful service. I still have no clue, so that's just great.

    IMO the account data allowance information shown in the iD app / “My iD Account” appears incorrect, @LeighH. 

    The screenshot reads as though you’ve used 6.1GB of your 4GB monthly allowance for data. 

    Is your monthly allowance 4GB, @LeighH?  

    Forum member (non-iD).
    L
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    • LeighH
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    • 2 replies
    • June 14, 2024

    Yes that's right.

    I now believe it's 4Gb per month plus what's rolled over unused from the month before.

    The billing month has now changed and it reads: 7.3Gb / 4Gb.

    Strange way to write it though.

    andewhite
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    • andewhite
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    • 12104 replies
    • June 14, 2024
    LeighH wrote:

    Yes that's right.

    I now believe it's 4Gb per month plus what's rolled over unused from the month before.

    The billing month has now changed and it reads: 7.3Gb / 4Gb.

    Strange way to write it though.

    Yes indeed, @LeighH.

    Apparently, ‘strange’ things can happen with the ‘new’ iD app and “My iD Account” online applications, which seems to be affecting some customers. 

     

    Forum member (non-iD).
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3401 replies
    • July 2, 2024

    Hey there @LeighH, welcome to Community!

     

    Unfortunately, there is a known bug with the app at the moment where the incorrect usage etc may show for some customers, and is something our teams are working hard on resolving ASAP. Sorry about that.

     

    If you ever need us to check the correct allowances remaining or usage, we can do so via our live-chat:

     

    https://www.idmobile.co.uk/live-chat

     

    Thank you,

    Tyler

     

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