Can you please tell me, have I used 6.1Gb of my 4Gb allowance, or I have 6.1Gb remaining? The graphic is very confusing.
Solved
Data Remaining
Best answer by andewhite
LeighH wrote:
Thanks for everyone's help. This is a really useful service. I still have no clue, so that's just great.
IMO the account data allowance information shown in the iD app / “My iD Account” appears incorrect,
The screenshot reads as though you’ve used 6.1GB of your 4GB monthly allowance for data.
Is your monthly allowance 4GB,
This topic has been closed for replies.
Thanks for everyone's help. This is a really useful service. I still have no clue, so that's just great.
+26LeighH wrote:
Thanks for everyone's help. This is a really useful service. I still have no clue, so that's just great.
IMO the account data allowance information shown in the iD app / “My iD Account” appears incorrect,
The screenshot reads as though you’ve used 6.1GB of your 4GB monthly allowance for data.
Is your monthly allowance 4GB,
Yes that's right.
I now believe it's 4Gb per month plus what's rolled over unused from the month before.
The billing month has now changed and it reads: 7.3Gb / 4Gb.
Strange way to write it though.
+26LeighH wrote:
Yes that's right.
I now believe it's 4Gb per month plus what's rolled over unused from the month before.
The billing month has now changed and it reads: 7.3Gb / 4Gb.
Strange way to write it though.
Yes indeed,
Apparently, ‘strange’ things can happen with the ‘new’ iD app and “My iD Account” online applications, which seems to be affecting some customers.
+24Hey there
Unfortunately, there is a known bug with the app at the moment where the incorrect usage etc may show for some customers, and is something our teams are working hard on resolving ASAP. Sorry about that.
If you ever need us to check the correct allowances remaining or usage, we can do so via our live-chat:
https://www.idmobile.co.uk/live-chat
Thank you,
Tyler
Not the answer you were looking for?
Create a new topic and ask a question to the iD Community.
Create a topic
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.