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data run out?!

N
New
 Contributor

I’ve just changed my daughters plan, as she was using less that 3gb data per month. Her phone doesn’t leave the house and is connected to the wifi.

ive just had a text through to say she’s exceeded her stay by 115GB!! 
How does this happen???

Best answer by Geluk

Continuous streaming? Check daily usage on your online invoice.

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    3 replies

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • 464 replies
    • Answer
    • July 19, 2024

    Continuous streaming? Check daily usage on your online invoice.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    New
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    • Niamhsmum
    • Author
    • New
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    • 2 replies
    • July 19, 2024

    Thanks for the response, but the last invoice is showing 468 MB use!

     

    not anywhere near 115GB! I’m at a loss

    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8408 replies
    • July 31, 2024

    Hi @Niamhsmum 

     

    Sorry to hear this, do you still require assistance with this?


    Please let us know if so so we can get in touch.


    We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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