My son has used all his data this month. He turned his data off yesterday after receiving a text to say he'd used 100% but the bill went up from £35 to £72! If I change his plan from the 10gb to 25gb today will that take affect straight away and will it reduce the bill?
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data usage
Best answer by MZone
If you change plan the new plan will start straight away however it will be pro rata for your billing period see
Pretty sure your bill won’t reduce unfortunately as the usage so far has already been billed.
You can always set a spend cap to avoid any unexpected charges for the future.
+22If you change plan the new plan will start straight away however it will be pro rata for your billing period see
Pretty sure your bill won’t reduce unfortunately as the usage so far has already been billed.
You can always set a spend cap to avoid any unexpected charges for the future.
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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Thank you. I don't understand why it increased so much when he turned the data off at receiving the text.
1 person likes this
+22kimpennington06 wrote:
Thank you. I don't understand why it increased so much when he turned the data off at receiving the text.
You will have to wait for the monthly bill to generate to see exactly what has been billed.
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Hello
Thank you for getting in touch.
I can see
Please do review your statement when it is produced and let us know if you have any concerns.
Thanks,
Natalie
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