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My son has used all his data this month. He turned his data off yesterday after receiving a text to say he'd used 100% but the bill went up from £35 to £72! If I change his plan from the 10gb to 25gb today will that take affect straight away and will it reduce the bill? 

Best answer by MZone

If you change plan the new plan will start straight away however it will be pro rata for your billing period see

Pretty sure your bill won’t reduce unfortunately as the usage so far has already been billed.

You can always set a spend cap to avoid any unexpected charges for the future. 

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    MZone
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    • June 24, 2025

    If you change plan the new plan will start straight away however it will be pro rata for your billing period see

    Pretty sure your bill won’t reduce unfortunately as the usage so far has already been billed.

    You can always set a spend cap to avoid any unexpected charges for the future. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
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    • Tyler C
      Tyler C
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    Thank you. I don't understand why it increased so much when he turned the data off at receiving the text. 

    MZone
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    • June 24, 2025
    kimpennington06 wrote:

    Thank you. I don't understand why it increased so much when he turned the data off at receiving the text. 

    You will have to wait for the monthly bill to generate to see exactly what has been billed. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
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    • June 24, 2025

    Hello ​@kimpennington06 

     

    Thank you for getting in touch. 

    I can see ​@MZone has provided you some great links to assist with your query.

    Please do review your statement when it is produced and let us know if you have any concerns. 

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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