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DD not showing on my bank statements

  • August 29, 2024
  • 1 reply
  • 19 views

Digital Bank statements not showing my Direct Debit payment date or amount that has been paid through my bank account even though i've had 3 payments come out & not on the agreed calander day. Ive been with this company 3 months & had 3 payments come out within 20 days of each payment instead of the contractual 3rd day of each month

Best answer by Matthew T

Hey @RepGeo1,

What date shows in the iD Mobile app when you follow the steps in this guide? Is it the 3rd?

Thanks.

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Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1859 replies
  • Answer
  • September 2, 2024

Hey @RepGeo1,

What date shows in the iD Mobile app when you follow the steps in this guide? Is it the 3rd?

Thanks.