Debit Card Payment not Registered | iD Mobile Community
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Debit Card Payment not Registered

  • July 23, 2024
  • 4 replies
  • 62 views

My current balance is £9.52 as of today 23/07/2024.

I made a debit card payment of £10.10 on the 19/07/2024.

 

My direct debit isn't due until the 27/07/2024 , I was just getting AHEAD.

However the app was glitchy whilst making the payment it's showing on my bank but not on my ID account, what shall I do?

Best answer by Matthew T

Hey @GraPow86,

Payments can take 2 to 24 hours to process. Has your issue now been resolved?

Thanks.

This topic has been closed for replies.

4 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • July 31, 2024

Hey @GraPow86,

Payments can take 2 to 24 hours to process. Has your issue now been resolved?

Thanks.


  • Author
  • New Contributor
  • August 7, 2024

Fully resolved. ID didn't acknowledge the payment at all but it's just stopped "pending" after 7days and was returned to me after speaking to my bank.


  • Author
  • New Contributor
  • August 7, 2024

How do I mark this as solved?


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • August 13, 2024

Hi @GraPow86 

 

Glad to hear that’s sorted, the answer has been marked, let us know if you need anything else.

 

Tom