Armed Forces Deployment and iD Mobile Account
When an iD Mobile customer is deployed for military service, collection of any money owed will be placed on hold for 21 days. Within this time, evidence of deployment must be provided to iD Mobile. Acceptable evidence includes:
- An Armed Forces contract suspension form from the unit Welfare Officer
- An official Ministry of Defence letter (on headed paper) in relation to the tour of duty
If evidence is provided within the 21-day timeframe, collections will be halted. For deployments of 6 months or less, a credit can be raised for the customer's monthly recurring charges for the duration of the tour. However, the customer will remain liable for any out-of-bundle charges incurred during this period.
If you are an iD Mobile customer who has been deployed overseas and are receiving threatening mail about a collection agency, you can follow the process outlined above to have your account placed on hold.
https://idmobile.co.uk/live-chat