I need to change my direct debit details and I’ve tried everything that app won’t let me do it. Help.
Solved
Direct debit
Best answer by andewhite
Kev Thompson wrote:
Please can somebody call me direct and handle this issue
Unfortunately
The iD advisers work until 8pm on weekdays - the iD chatbot works 24/7.
Forum members here, can’t look at iD customers accounts.
+24Hi
Welcome to the Community!
Have you tried updating the direct debit via your account online?
In order to set up the direct debit again the outstanding balance will need to be cleared.
If it’s simply reinstating the direct debit, we can do it here via PM.
Kash
Just tried again and still will not let me change ????
+25
Are you able to try via the iD Mobile website instead of the app?
https://my.idmobile.co.uk/login
If you’re still unable to change via either the app or website, it may be worth calling 0800 049 2376 as a one off to change your direct debit details over the phone.
Tom
Please can somebody call me direct and handle this issue
+26Kev Thompson wrote:
Please can somebody call me direct and handle this issue
Unfortunately
The iD advisers work until 8pm on weekdays - the iD chatbot works 24/7.
Forum members here, can’t look at iD customers accounts.
+25
We don’t have over the phone support, therefore won’t be calling outbound to you for this, sorry.
Tom
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