Hi @Kev Thompson,

Welcome to the Community!

Have you tried updating the direct debit via your account online?

In order to set up the direct debit again the outstanding balance will need to be cleared.

If it’s simply reinstating the direct debit, we can do it here via PM.

Kash

Just tried again and still will not let me change ???? 

Hi @Kev Thompson 

Are you able to try via the iD Mobile website instead of the app?

https://my.idmobile.co.uk/login

If you’re still unable to change via either the app or website, it may be worth calling 0800 049 2376 as a one off to change your direct debit details over the phone.

Tom

Please can somebody call me direct and handle this issue 

Unfortunately @Kev Thompson, that isn’t the iD Mobile way of doing things. Customers need to initiate the process by contacting iD Mobile - online. 

The iD advisers work until 8pm on weekdays - the iD chatbot works 24/7. 

Forum members here, can’t look at iD customers accounts.

Hi @Kev Thompson 

We don’t have over the phone support, therefore won’t be calling outbound to you for this, sorry.

Tom