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direct debit

  • June 9, 2024
  • 7 replies
  • 246 views

Lilley Youngs
New Contributor

Whenever I log into my account it comes up with 'Oops something went wrong' when I try to edit my payment details. I need to change my bank details but it doesn't let me. I can't seem to get through to an actual person to ask for help. 

Best answer by Matthew T

Afternoon @Lilley Youngs,

Please try this number: 0800 049 2376, I’ve had confirmation from others customers this has worked for them.

Thanks.

This topic has been closed for replies.

7 replies

  • New Contributor
  • June 9, 2024

Same here, I've been trying for a couple of weeks now both in the app and online. Must be a bug in the system :-(


plantico
New Contributor
  • New Contributor
  • June 9, 2024

ID have previously advised calling the vulnerable customer line on 0800 049 2376 to change it, doesn’t matter you’re not vulnerable


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • June 10, 2024

Morning @Lilley Youngs, @Liz231214.

We are aware a small number of customers are unable to update their Direct Debits in the iD Mobile app or My Account Online. Please contact our Live Chat team to update your details.


Lilley Youngs
New Contributor
  • Author
  • New Contributor
  • June 10, 2024

I've contacted the team through 'LiveChat' and spoke to someone called Sarah, we just went round in circles as she was unable to help.


Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • Answer
  • June 10, 2024

Afternoon @Lilley Youngs,

Please try this number: 0800 049 2376, I’ve had confirmation from others customers this has worked for them.

Thanks.


Linda Bunting
New Contributor
  • New Contributor
  • August 4, 2024

Need to change my bank details

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • August 9, 2024

Hi @Linda Bunting 

 

We’d recommend using the iD Mobile app/website while logged in (after having registered) to change your banking details.

 

Tom