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direct debit

  • January 2, 2025
  • 1 reply
  • 18 views
B
Community Member

I have set up a direct debit a few times but each month, I get an email to say the payment hasn't gone through. It says I haven't input a reference, but there is no reference option

    1 reply

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3551 replies
    • January 3, 2025

    Hey there ​@Bethwmurphy, sorry to hear that. I’d recommend contacting your bank for further advice on this.

     

    Thank you,

    Tyler

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