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Hello, I have had my direct debit details setup on my account but the payments fails each month and I have to pay manually. However, my recent payments don't make sense, can someone please check them and make sure I've not overpaid? Also, can my direct debit details be confirmed?

 

Regards,

Mark

 

Hi ​@Marko-55 

 

Thank you for getting in touch.

 

We apologise for any confusion caused but the payment history. 

Do the payments listed correlate with your bank statement? 

 

Please do let us know and we will be happy to assist further. 

 

Nat 

Hi Nat,

Yeah they match. Do you also know why I've had 2 £50 charges, one in January and another in February? My usual billing amount is £29.99.

Thanks,

Mark

Hey there ​@Marko-55, the app can sometimes show payments as successful, when they’ve not actually been, and show incorrectly in general.

 

If you’d like, we can send you a PM to look into your billing history?

 

Thanks,

Tyler

Hello,

Yeah, start a PM for my billing and to sort my direct debit out please.

Thanks,

Mark

No problem at all ​@Marko-55 

 

Please check your inbox for a message from us 📫

 

Speak soon, 

 

Nat 😁

Hello Nat,

I can't reply to the private message, do you know why?

Thanks,

Mark

Mark, due to scammers they’ve had to lock down how the PMs function, so they must have forgotten to unlock your ability to reply to their original PM - as soon as they see your reply they should give you a tap on the shoulder.

Hi ​@Marko-55,

We are following you now so you should be able to respond.

 

Kash

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