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direct debit

  • April 19, 2025
  • 2 replies
  • 29 views
Leanne1978
New Contributor

Hi, can you tell me why my direct debit always seems to get cancelled. When I have tried to put my bank details in again it says there is a problem. 

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • April 19, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Leanne1978   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      N
      iD Mobile Employee
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      • Natalie W
      • iD Mobile Employee
      • April 21, 2025

      Hi ​@Leanne1978 

       

      Thank you for getting in touch. 

      We are sorry to hear you are experiencing issues with your direct debit. 

      We would not actively cancel these from our side without a request to do so from either yourself or your bank.

      Have you spoken to your bank regarding this at all?

       

      Thanks, 

       

      Natalie 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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