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direct debit

  • May 20, 2025
  • 4 replies
  • 33 views

Joined ID mobile in March direct debit set up and taken from my account with no issues in april (req 1st of each month) no direct debit taken 1st may, and bill has just come through for double the amount due June. Direct debit is set up and working,  just no payments have been requested to be taken. Not ideal for a new customer! Any advice or how do I contact customer services?

Best answer by Tyler C

Hey there ​@Kelly_208, sorry to hear that. It’s likely because you changed your direct debit date mid bill cycle, it actually moved it back a further month to get it to the date requested. Our apologies for that.

 

After that month’s bill, all bills will revert back to the same date for the same cost as usual.

 

https://www.idmobile.co.uk/directdebit

 

Thanks,

Tyler

4 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • May 20, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Kelly_208 

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • May 21, 2025

Hey there ​@Kelly_208, sorry to hear that. It’s likely because you changed your direct debit date mid bill cycle, it actually moved it back a further month to get it to the date requested. Our apologies for that.

 

After that month’s bill, all bills will revert back to the same date for the same cost as usual.

 

https://www.idmobile.co.uk/directdebit

 

Thanks,

Tyler


Annstu
New Contributor
  • New Contributor
  • July 26, 2025

Too much money was taken from my account 

Why was £53.04 taken from my account when on my statement says £31.12 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • July 28, 2025

Hi ​@Annstu ,

Welcome to the Community!

Have you checked your bill for a full breakdown of the cost?

If you have changed the billing date the bill may be higher due to the billing period being longer.

 

Kash