direct debit details

In the UK, direct debits aren’t collected at weekends nor bank holidays, @Skzo. 

Have you contacted the iD support team at https://idmobile.co.uk/live-chat?

The advisers work until 8pm on weekdays (the iD chatbot works 24/7). 

Hey there @Skzo, welcome to Community!

Is your payment still pending? If so, I’d recommend contacting your bank.

Or, as kindly advise by @andewhite, you can also contact our live-chat via the link above to see if/why the payment hasn’t come through our end yet, if it hasn’t already.

Thanks,

Tyler