I changed bank account 4 months ago. For 4 months the automated DD change service worked, yet today I receive a message from my bank advising that the ID Mobile direct debit was presented to my old bank account. I checked my ID Mobile account and it shows the correct new back account.
What is happening?
Best answer by andewhite
Sounds like an iD Mobile billing system error,
Forum members can’t look at iD customers accounts to protect your online privacy and security.
Perhaps try speaking to iD support at https://idmobile.co.uk/live-chat - the advisers work until 8pm on weekdays (6pm at weekends).
+26Sounds like an iD Mobile billing system error,
Forum members can’t look at iD customers accounts to protect your online privacy and security.
Perhaps try speaking to iD support at https://idmobile.co.uk/live-chat - the advisers work until 8pm on weekdays (6pm at weekends).
+24Hey there
For an issue such as this, we’d recommend contacting our live-chat to have you direct debit re-instated:
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
For the moment Tyler, I think I know the answer to this one. It is likely to be a DD from March which the bank failed to redirect to the new DD account. I suspect it bounced and was then re-presented. Trouble is, the bank failed a second tome to re-direct it.
Finger’s crossed I now have this sorted. Will know next month.
I had issue with my accont direct debit disappeared and account went overdrawn think there's an issue within id mobile accounts. Maybe tied to recent Microsoft problems?
+24Hi
Are you still having issues?
We can look at reinstating the last direct debit if you would like it added to the account.
Kash
Not sure I will have to wait till next direct debit due to come out. Although yesterday out of blue got automated email from I'd saying I had cancelled my direct debit I haven't??
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