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Direct debit errors


I changed bank account 4 months ago. For 4 months the automated DD change service worked, yet today I receive a message from my bank advising that the ID Mobile direct debit was presented to my old bank account. I checked my ID Mobile account and it shows the correct new back account.

 

What is happening?

 

 

Best answer by andewhite

Sounds like an iD Mobile billing system error, @Tim Baker

Forum members can’t look at iD customers accounts to protect your online privacy and security.

Perhaps try speaking to iD support at https://idmobile.co.uk/live-chat - the advisers work until 8pm on weekdays (6pm at weekends).

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andewhite
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  • July 5, 2024

Sounds like an iD Mobile billing system error, @Tim Baker

Forum members can’t look at iD customers accounts to protect your online privacy and security.

Perhaps try speaking to iD support at https://idmobile.co.uk/live-chat - the advisers work until 8pm on weekdays (6pm at weekends).


Tyler C
iD Mobile Employee
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  • July 8, 2024

Hey there @Tim Baker, welcome to Community!

 

For an issue such as this, we’d recommend contacting our live-chat to have you direct debit re-instated:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

 


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  • 1 reply
  • July 9, 2024

For the moment Tyler, I think I know the answer to this one. It is likely to be a DD from March which the bank failed to redirect to the new DD account. I suspect it bounced and was then re-presented. Trouble is, the bank failed a second tome to re-direct it.

 

Finger’s crossed I now have this sorted. Will know next month.


Martin Evans
Active Contributor
  • Active Contributor
  • 9 replies
  • July 20, 2024

I had issue with my accont direct debit disappeared and account went overdrawn think there's an issue within id mobile accounts. Maybe tied to recent Microsoft problems?


Kash M
iD Mobile Employee
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  • July 31, 2024

Hi @Martin Evans,

Are you still having issues?

We can look at reinstating the last direct debit if you would like it added to the account.

 

Kash


Martin Evans
Active Contributor
  • Active Contributor
  • 9 replies
  • July 31, 2024

Not sure I will have to wait till next direct debit due to come out. Although yesterday out of blue got automated email from I'd saying I had cancelled my direct debit I haven't??


Tyler C
iD Mobile Employee
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  • July 31, 2024

Hey there @Martin Evans, no problem, in that case, please keep us updated.

 

Thanks,

Tyler