Sounds like an iD Mobile billing system error, @Tim Baker.
Forum members can’t look at iD customers accounts to protect your online privacy and security.
Perhaps try speaking to iD support at https://idmobile.co.uk/live-chat - the advisers work until 8pm on weekdays (6pm at weekends).
Hey there @Tim Baker, welcome to Community!
For an issue such as this, we’d recommend contacting our live-chat to have you direct debit re-instated:
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
For the moment Tyler, I think I know the answer to this one. It is likely to be a DD from March which the bank failed to redirect to the new DD account. I suspect it bounced and was then re-presented. Trouble is, the bank failed a second tome to re-direct it.
Finger’s crossed I now have this sorted. Will know next month.
I had issue with my accont direct debit disappeared and account went overdrawn think there's an issue within id mobile accounts. Maybe tied to recent Microsoft problems?
Hi @Martin Evans,
Are you still having issues?
We can look at reinstating the last direct debit if you would like it added to the account.
Kash
Not sure I will have to wait till next direct debit due to come out. Although yesterday out of blue got automated email from I'd saying I had cancelled my direct debit I haven't??
Hey there @Martin Evans, no problem, in that case, please keep us updated.
Thanks,
Tyler