Hi I’m with Chase bank and have had issues with my direct debit. It is setup and just fails to take and a few days later I get a notification of missed payment. I spoke to customer services who were pretty useless they have just said it won’t happen again and just end the chat. It’s probably best to switch to another provider, I’ve only got another 3 months on my contract. I just wanted to check if any other users get this? It could be a chase bank issue but they have told me this is not the case.
+19Sorry to hear this
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Yes. I am having the same issue. The tech guys are saying it’s my bank. My bank have no record of the request. I’ve said… why are multiple banks having the same issue with one telco…? Response… it’s not us guv
going to have to follow complaint process now.
+25Hi
I can see we’re in PMs with you about your issue, we’ll respond there when possible.
Tom
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