I recently changed the bank details for my direct debit to a new Starling bank account. This morning, I got a message from Starling saying:
"Your direct debit with ID mobile was declined as there was no mandate with reference 13675378/001. Please contact ID mobile if you would like future payments to be made from them."
When I check my ID Mobile account. It says the payment was successful but no money has come out of my bank account.
Any idea what is going on?