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direct debit not recognised

Forum|Forum|7 months ago
June 27, 2025
2 replies
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Richard Burton
New Contributor

I have noticed via my banking app that I have a direct debit of 75 set up. I haven't set this direct debit up. Can you advise please

Best answer by Siân W

Hi @Richard Burton I am sorry to hear this. Following a report of fraudulent activity on an account, we advise to report the matter to Action Fraud by calling 0300 123 2040 or by visiting 'http://www.actionfraud.police.uk/'. We also suggest that you contact your bank and check your credit report to see if any additional accounts have been opened in your name.

Once you have the crime reference number from Action Fraud, please let us know here and we can get this reported to our Fraud Team.

Thanks

+26

andewhite
Platinum  Contributor
Forum|Forum|7 months ago
June 27, 2025

This community article might help, @Richard Burton.

Forum member (non-iD).

Like

+19

Siân W
iD Mobile Employee
Answer
Forum|Forum|7 months ago
June 27, 2025

Hi @Richard Burton I am sorry to hear this. Following a report of fraudulent activity on an account, we advise to report the matter to Action Fraud by calling 0300 123 2040 or by visiting 'http://www.actionfraud.police.uk/'. We also suggest that you contact your bank and check your credit report to see if any additional accounts have been opened in your name.

Once you have the crime reference number from Action Fraud, please let us know here and we can get this reported to our Fraud Team.

Thanks

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