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direct debit not taken

I have a direct debit active on my account I have checked my bank yet no payment has been taken and now you have restricted my services.

I have made a card payment manually but It is still showing as owing please confirm ASAP when this will be resolved and services will be resumed.

Best answer by andewhite

Nothing is ever ASAP here in this online public forum, @Shannon Oliver.

Try the iD online Live Chat service - tell the iD chatbot you want to “talk to a person”.

These community articles might help.

+26

Nothing is ever ASAP here in this online public forum, @Shannon Oliver.

Try the iD online Live Chat service - tell the iD chatbot you want to “talk to a person”.

These community articles might help.

Forum member (non-iD).

+25

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Tom

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