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Question

direct debit not taken from bank

  • June 30, 2025
  • 2 replies
  • 105 views
Audrey Maguire
Community Member

Hello

 

mobile bill due out 29th

 

not taken from bank, funds there. 
 

showing successfully taken on 27th on my app

    2 replies

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • July 1, 2025

    Hi ​@Audrey Maguire 

     

    We’re sorry to hear this.

     

    Does it show the direct debit is set up on the app?

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 1, 2025

    Hey there ​@Audrey Maguire, if it hasn’t been taken yet and the direct debit is still active, it’ll be re-attempted within 5-working days.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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