direct debit not taken from bank | iD Mobile Community
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Question

direct debit not taken from bank

  • June 30, 2025
  • 2 replies
  • 59 views

Audrey Maguire
Community Member

Hello

 

mobile bill due out 29th

 

not taken from bank, funds there. 
 

showing successfully taken on 27th on my app

2 replies

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  • iD Mobile Employee
  • July 1, 2025

Hi ​@Audrey Maguire 

 

We’re sorry to hear this.

 

Does it show the direct debit is set up on the app?

 

Anika


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 1, 2025

Hey there ​@Audrey Maguire, if it hasn’t been taken yet and the direct debit is still active, it’ll be re-attempted within 5-working days.

 

Thanks,

Tyler