Question

DIRECT DEBIT PAID SUCCESSFULLY

Forum|Forum|3 months ago
November 8, 2025
5 replies
47 views

BILLYBOZ62
New Contributor

DIRECT DEBIT PAID SUCCESSFULLY Still active on my bank account but initially it was showing two direct debits set up so the bank decided to remove one of them to avoid paying duplicate payments etc and now the account is suspended despite the £4 balance being successfully processed by the bank on 3 November I have severe speech and physical impairment which effectively means I am unable to communicate via telephone and I have severe pain when typing due to my motor skills impaired from auto immune disease which leads me to try and resolve this issue via community as live chat robot is extremely frustrating and useless I am new customer and already started to regret choosing id mobile

+26

WelshPaul
Platinum  Contributor
Forum|Forum|3 months ago
November 8, 2025

It seems you have two plans with iD Mobile. You should have a chat with their live chat, we have no account access here.

https://idmobile.co.uk/live-chat

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

BILLYBOZ62
Author
New Contributor
Forum|Forum|3 months ago
November 8, 2025

I only have confirmation of one sim only contract so I have contacted live chat and repeatedly disconnected me it’s been nothing but disappointing service and I definitely paid the direct debit but I still disconnected my service with in few days

Nadia W
iD Mobile Employee
Forum|Forum|3 months ago
November 8, 2025

@BILLYBOZ62 I’m really sorry you’ve had such a difficult experience — especially being disconnected from live chat and not getting clear answers about your contract. I completely understand how frustrating and stressful this must feel, especially when you’re certain the direct debit was paid.

You are welcome to contact us via Facebook or Instagram or email us at socialqueries@idmobile.co.uk.

We would love to have a look into this and assist you.

-Nadia

BILLYBOZ62
Author
New Contributor
Forum|Forum|3 months ago
November 11, 2025

I don’t have social media fb or any other social platform- I have no internet or working mobile now i have found that two confirmation emails with different mobile numbers however I only have one esim and one document PDF of one of these mobile accounts also it very hard to communicate with id mobile when I have severe speech impediment unable to communicate via telephone for several months until I have a device whixh will assist me also it’s very ridiculous that the dd which my bank thought was a duplicate DIrect debit hence them cancelling one of these payments and it just happened to be the direct debit for the eSIM i have been using with id mobile i have no other email related to the phone number which was paid successfully and I have only received information from id mobile regarding the mobile number which was used also these two mobile numbers have both got the same transaction/order number can you please help me via this community account as I can correspond on here and as I was already informed by the previous user Welsh Paul and his response was that i had two mobile phone numbers so he must’ve been able to access my information to know that and I didn’t even know that I had two phone numbers and confused since I found the number associated to the second phone number but that is it no physical sim and no other esim or any other email other then the one that showed the phone number which is different to the eSIM .