direct debit payment declined | iD Mobile Community

Lethaljoe · 2025-01-15T01:20:56+00:00

Hi,Today my direct debit payment was declined. My previous payments had been made just fine, I recently switched my bank and set up the new direct debit details in the app. I received the following message from Starling bank today."Your Direct Debit with Id Mobile was declined as there was no mandate with reference 13917166/001. Please contact Id Mobile if you'd like future Direct Debits made to them."I will contact customer service later once they are open, and see if they can correctly set up the direct debit since it appears that hasn't been the case. But has this happened to anyone else? I read one older post with the same issue but didn't appear to be resolved. The strange thing is looking in the ID mobile app in payment history it says that my payment was successful but not appearing on my bank statement.

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