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Question

Direct Debit repeatedly failing

  • February 20, 2025
  • 1 reply
  • 28 views
M
Community Member

Hello, 

I have been having repeated problems with my direct debit, 

I have receipts from customer support chat that my direct debit is set up and working, however over the last 2 months there has been an issue taking the direct debit, 

this is becoming a big issue, all my details on my account are correct, 

could someone please provide some advice of how best to resolve this issue? 
 

Thankyou very much 

    1 reply

    N
    iD Mobile Employee
    Forum|alt.badge.img+17
    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 24, 2025

    Hello ​@maxcrawford66 

     

    Thank you for getting in touch. 

    We are very sorry to hear of the issues you have experiencing with your direct debit. 

    If the team have confirmed everything is set up correctly from our side, have you spoken with your bank to check for any issues there? 

     

    Thanks, 

     

    Nat 

    Reply.


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