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direct debits

  • February 12, 2025
  • 9 replies
  • 68 views
C
Active Contributor

Hi I today had a text saying my account has been suspended as I owe £14. I have made the payment today as the failure was due to me changing banks even though I entered my new details on you website. I have checked my payments and they show I had a failed payment on 7th Feb, then a payment taken on the 7th  Feb and now another payment can you advise if I have been charged twice in February.

Thanks Colin 

    9 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2119 replies
    • February 16, 2025

    Hello ​@Colin Southgate 

     

    Thank you for getting in touch and apologies for the delay in response.

    We are very sorry for any confusion caused with the payments. 

    If we attempt a payment and it bounced back, it may still show as paid on the app. 

    Can you please check your bank statement to confirm if two payments show as leaving your account? 

     

    Thanks

     

    Nat 

    C
    Active Contributor
    • Colin Southgate
    • Author
    • Active Contributor
    • 7 replies
    • February 16, 2025

    No worries thanks Nat I will check bank to see what's come out 

     

    Thanks again 

    Tyler
    1 person likes this
    • Tyler
      Tyler
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3954 replies
    • February 17, 2025

    Hey there ​@Colin Southgate, no problem at all.

     

    Let us know if any further questions.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    Active Contributor
    • Colin Southgate
    • Author
    • Active Contributor
    • 7 replies
    • February 17, 2025

    Thanks Tyler it looks like only one payment was taken on the 12th which is the card payment i made.

    Thanks again

     

    Colin 

    Tyler
    1 person likes this
    • Tyler
      Tyler
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3954 replies
    • February 20, 2025

    Hey there ​@Colin Southgate, thank you for confirming.

     

    We’re glad to hear!

     

    Thanks,

    Tyler

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    Active Contributor
    • Colin Southgate
    • Author
    • Active Contributor
    • 7 replies
    • February 23, 2025

    Hi Tyler all sorted I checked my bank and only one payment has been taken 

     

    Thanks 

     

    Colin 

    Tyler
    1 person likes this
    • Tyler
      Tyler
    Jill Carman-Stewart
    New
 Contributor
    Colin Southgate wrote:

    Hi I today had a text saying my account has been suspended as I owe £14. I have made the payment today as the failure was due to me changing banks even though I entered my new details on you website. I have checked my payments and they show I had a failed payment on 7th Feb, then a payment taken on the 7th  Feb and now another payment can you advise if I have been charged twice in February.

    Thanks Colin 

    Same thing happened to me!

    C
    Active Contributor
    • Colin Southgate
    • Author
    • Active Contributor
    • 7 replies
    • February 24, 2025

    No worries as I was advised check your statements to see what payments have been taken 

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3954 replies
    • February 25, 2025

    Hey there ​@Colin Southgate, we’re glad to hear, thank you for updating us!

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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