This community article might help, ​@Flo Philomena.

Hi ​@Flo Philomena 

Thank you for getting in touch with us here on the community. 

We are very sorry to hear you are experiencing issues with your billing and want to assure you that we will do all we can to help. 

A payment extension may be available to you. This would involve changing the current due date to a more suitable time but this would usually require a full payment on that date. 

Would this option be suitable for you?

Natalie 

Yes my contract ends January if the cost at present could be spread that would help me.

I have very urgent communications and cannot do nothing.

Kind regards 

Hey there ​@Flo Philomena, thank you for confirming. Just to clarify, we are able to request a payment extension for the bill(s) currently owed, however, I’m unsure if we can offer to spread the payments/cost into separate, spread out payments. Are you happy for us to proceed in requesting a payment extension for the current bill(s) owed? If so, we’ll drop you a PM.

Thanks,

Tyler

Yes

Hi ​@Flo Philomena 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom