I have recently come into some struggles and never paid my bill I do need my phone for help and emergency is there not a way to be connected and maybe add the payment in installments onto of my bill. I feel lost without being able to contact doctor etc…I went over my limit don't know how never use my mins but surely the cut off is uncalled for I only have a few months before I upgrade.

Hi @Flo PhilomenaThank you for getting in touch with us here on the community.We are very sorry to hear you are experiencing issues with your billing and want to assure you that we will do all we can to help.A payment extension may be available to you. This would involve changing the current due date to a more suitable time but this would usually require a full payment on that date.Would this option be suitable for you?Natalie

This community article might help, @Flo Philomena.

disconnected with mental health | iD Mobile Community

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