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does my account shut itself after using a PAC CODE

S
Community Member

I have requested a PAC code and sent it to my new provider. Do I need to do anything further to cancel my contract with you or will it auto end soon?

Best answer by Decembersangel72

Hi ​@Sophlang15 

Once you have given the supplied PAC code to your new provider they will handle the switch over and your current contract will end on the date of the switch over.
Depending on when this happens will determine on whether you owe any outstanding £ but you should be advised of this by the old provider once the change over has happened.

Hope this helps x
 

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    Decembersangel72
    Gold Contributor
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    Hi ​@Sophlang15 

    Once you have given the supplied PAC code to your new provider they will handle the switch over and your current contract will end on the date of the switch over.
    Depending on when this happens will determine on whether you owe any outstanding £ but you should be advised of this by the old provider once the change over has happened.

    Hope this helps x
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    1 person likes this
    • Tyler C
      Tyler C
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 5513 replies
    • June 23, 2025

    Hey there ​@Sophlang15, we hope the great advice from ​@Decembersangel72 has been able to help.

     

    Please let us know if any further questions.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


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