Solved

double chatged

Hi I have been charged twice on the same day the same amount as my normal monthly payment. I am not sure why that is. Can someone get in touch?

Best answer by Tom

Hi @Harry Woodhead

Sorry to hear this, do you still require assistance with this?

Please let us know if so so we can get in touch.

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom

+25

Sorry to hear this, do you still require assistance with this?

Please let us know if so so we can get in touch.

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Hi,

yes

over the few months Id mobile took double payments for multiple months

please check and refund

+20

Thanks for getting in touch.

We are sorry to hear you are experiencing issues with your billing.

Is your bank statement showing that two payments have been taken?

If a direct debit payment has been returned as unpaid and a manual payment is made, this may show as two payments.

I would be worth checking your bank statement to see if both payments are showing as taken.

Nat

Rich Text Editor, editor1

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