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double payment

  • June 4, 2025
  • 2 replies
  • 20 views
S
New Contributor

I have been charged double payments by id mobile 

 

 

    2 replies

    S
    New Contributor
    • Sirulmk
    • Author
    • New Contributor
    • June 4, 2025

    2 direct debit payments has been taken out for one single number 

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • June 4, 2025

    Hi ​@Sirulmk 

     

    Sorry to hear this, did you make a manual payment whilst direct debits are active?

     

    The extra payment would be on your account as a credit that would go towards your next bill.

     

    Or if you’d like it refunding back to you, please let us know so we can get in touch and take a look.

     

    Tom

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