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double payment

  • June 4, 2025
  • 2 replies
  • 19 views

I have been charged double payments by id mobile 

 

 

2 replies

  • Author
  • New Contributor
  • June 4, 2025

2 direct debit payments has been taken out for one single number 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • June 4, 2025

Hi ​@Sirulmk 

 

Sorry to hear this, did you make a manual payment whilst direct debits are active?

 

The extra payment would be on your account as a credit that would go towards your next bill.

 

Or if you’d like it refunding back to you, please let us know so we can get in touch and take a look.

 

Tom