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double payment

  • June 18, 2025
  • 1 reply
  • 12 views

Luiza Cichewicz
New Contributor

You took two payments instead of 1. Can you refund me 1 payment? Please reply. Thank you

 

1 reply

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  • iD Mobile Employee
  • June 19, 2025

Hi ​@Luiza Cichewicz 

 

Thank you for getting in touch with us here on the community. 

We are sorry to hear two payments were taken. Do you only have the one account with us?

How were the payments made and are both amounts showing as taken in your bank statement?

 

Thanks, 

 

Natalie