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duplicate payment

  • June 26, 2025
  • 1 reply
  • 15 views

Sharon Evans
Community Member

I have noticed you have been taking 2 payments a month out of my account since July last year

1 reply

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • 1420 replies
  • June 27, 2025

Hi ​@Sharon Evans  sorry to hear this.

It is highly unlikely to be a duplicate payment.

Please can you check the Direct Debit reference numbers on your statement? If they are different this will mean they are for two different accounts.

Please let us know how you get on.

Thanks.