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Question

End of contract

R
Community Member

Why did my bill not reduce at the end of my contract, after I finished paying off my phone?

    2 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 906 replies
    • April 19, 2025

     

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    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2066 replies
    • April 21, 2025

    Hi ​@Richard1985 

     

    Thanks for getting in touch. 

     

    We send a notification of the contract coming to an end prior the expiry date. Within this communication, we also provide details on the steps to either change your plan, upgrade or cancel the service.

    Please take a look through the information provided by ​@MZone  as this will provide information on the plan changes. 

     

    Please let us know if you have any questions.

     

    Thanks, 

     

    Natalie 

    Reply.


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