Skip to main content
Solved

End of contract

R
Community Member

Why did my bill not reduce at the end of my contract, after I finished paying off my phone?

Best answer by MZone

 

View original

    2 replies

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • 1027 replies
    • Answer
    • April 19, 2025

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2119 replies
    • April 21, 2025

    Hi ​@Richard1985 

     

    Thanks for getting in touch. 

     

    We send a notification of the contract coming to an end prior the expiry date. Within this communication, we also provide details on the steps to either change your plan, upgrade or cancel the service.

    Please take a look through the information provided by ​@MZone  as this will provide information on the plan changes. 

     

    Please let us know if you have any questions.

     

    Thanks, 

     

    Natalie 

    Reply.


    Perks banner
    Terms & Conditions