I got charged extra £2.30 when i spoke to
someone they told me that i have changed my direct debit date, ( which i never did ) that person said from the 26th to 27th of month. Why would i change one day. The suspicious thing is the money never went on those day but it went on the original day which was 14th. I know times are hard why are they taking money just like that. I cant cancel contract because its too late
+26Could you please tell me who you spoke to? Was it a live chat agent?
+24Hi
Welcome to the Community!
You can check your bills to check for any extra charges if the billing is longer than usual it will likely be due to a direct debit change.
If you would like us to check your account please get back to us and we can PM you.
Kash
Hi
i was told i changed my direct debit date apparantly, from 26th to 27th but it was taken from the 14th which is ok for me. So i dont why i was changed
+24Hey there
Thanks,
Tyler
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