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extra

  • May 18, 2025
  • 4 replies
  • 44 views
A
New Contributor

I got charged extra £2.30 when i spoke to

someone they told me that i have changed my direct debit date, ( which i never did ) that person said from the 26th to 27th of month.  Why would i change one day.  The suspicious thing is the money never went on those day but it went on the original day which was 14th. I know times are hard why are they taking money just like that. I cant cancel contract because its too late 

    4 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • May 18, 2025

    Could you please tell me who you spoke to? Was it a live chat agent?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • May 20, 2025

    Hi ​@Anamxa,

    Welcome to the Community!

    You can check your bills to check for any extra charges if the billing is longer than usual it will likely be due to a direct debit change.

    If you would like us to check your account please get back to us and we can PM you.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    New Contributor
    • Anamxa
    • Author
    • New Contributor
    • May 20, 2025

    Hi 

    i was told i changed my direct debit date apparantly, from 26th to 27th but it was taken from the 14th which is ok for me. So i dont why i was changed

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • May 21, 2025

    Hey there ​@Anamxa, if you changed your direct debit date, then the bill cycle would’ve been longer, and that’ll be why. You can change your direct debit date once every 6-months if you wish.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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