Extra charges | iD Mobile Community
Skip to main content

Extra charges

  • July 16, 2024
  • 3 replies
  • 52 views

Why have I been charged £5.35 for a non geographic call ? What does this mean ?

This topic has been closed for replies.

3 replies

Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • July 24, 2024

Hey @stewart kerry,

Please view this article for more information.

Thanks.


  • Author
  • New Contributor
  • September 16, 2024

I have also been charged an additional £3.68 without any description. I am extremely careful not to incur extra charges as this has happened in the past. How do I lodge an official complaint ?


Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • September 16, 2024

@stewart kerry viewing your bill, looks like calls to an Alarm Monitoring company are classed as a “Non-Geographic Call”, resulting in an additional charge. Thanks.