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Question

extra charges


Lausack
Community Member

I have literally arrived in Morocco, turned my phone back on whilst sitting on the plane and have received a message to say I’m being charged £46 as used up my allowance. How can this be when I’ve literally just turned my phone on???

2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12165 replies
  • April 11, 2025

Maybe because iD roaming mobile data costs £9.60/MB in Morocco, ​@Lausack

Your £46 would pay for a tiny 4.8MB of mobile data - i.e. £9600/GB - ouch!


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8182 replies
  • April 14, 2025

Hi ​@Lausack 

 

You may be charged for roaming whilst in non-inclusive roaming zones (such as Morocco or even whilst traveling), we’d recommend keeping an eye on your bill and adjusting your bill cap as you find comfortable.

 

Tom