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extra charges

  • April 11, 2025
  • 11 replies
  • 64 views

Lausack
Community Member

I have literally arrived in Morocco, turned my phone back on whilst sitting on the plane and have received a message to say I’m being charged £46 as used up my allowance. How can this be when I’ve literally just turned my phone on???

Best answer by andewhite

Maybe because iD roaming mobile data costs £9.60/MB in Morocco, ​@Lausack

Your £46 would pay for a tiny 4.8MB of mobile data - i.e. £9600/GB - ouch!

11 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • April 11, 2025

Maybe because iD roaming mobile data costs £9.60/MB in Morocco, ​@Lausack

Your £46 would pay for a tiny 4.8MB of mobile data - i.e. £9600/GB - ouch!


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • April 14, 2025

Hi ​@Lausack 

 

You may be charged for roaming whilst in non-inclusive roaming zones (such as Morocco or even whilst traveling), we’d recommend keeping an eye on your bill and adjusting your bill cap as you find comfortable.

 

Tom


  • Active Contributor
  • July 23, 2025

Why have I been charged £35 extra charges when in a roamfree country Iceland..??


  • Active Contributor
  • July 23, 2025

Why have I been charged £35 extra charges when in a roamfree country Iceland..??

Please respond..!!

 


  • Active Contributor
  • July 23, 2025

Hello..please respond to my question above..!!


  • Active Contributor
  • July 23, 2025

🙋‍♂️ 

 


  • Active Contributor
  • July 23, 2025

Hi Tom..if I send pictures (photos) via WhatsApp is there an extra charge..??


  • Active Contributor
  • July 23, 2025

Hi Tom..if I send pictures (photos) via WhatsApp is there An extra charge in Iceland 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 23, 2025

Hey there ​@Spulman1954, please note we’re not a live-chat here, so our response times will vary and won’t be instant. If you require instant replies, please message via our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

When you were roaming in Iceland, did you go out at sea at all, or near the sea? Did you also go through or near any bordering countries?

 

Thanks,

Tyler


  • Active Contributor
  • July 25, 2025

I can’t find out why my bill is £35 instead of £10


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 28, 2025

Hey there ​@Spulman1954, as asked above, when you were roaming in Iceland, did you go out at sea at all, or near the sea? Did you also go through or near any bordering countries?

 

Thanks,

Tyler