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Lausack
Community Member
Lausack
Community Member
April 11, 2025
Solved

extra charges

  • April 11, 2025
  • 13 replies
  • 128 views

I have literally arrived in Morocco, turned my phone back on whilst sitting on the plane and have received a message to say I’m being charged £46 as used up my allowance. How can this be when I’ve literally just turned my phone on???

    Best answer by andewhite

    Maybe because iD roaming mobile data costs £9.60/MB in Morocco, ​@Lausack. 

    Your £46 would pay for a tiny 4.8MB of mobile data - i.e. £9600/GB - ouch!

    13 replies

    Show previous replies
    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    July 28, 2025

    Hey there ​@Spulman1954, as asked above, when you were roaming in Iceland, did you go out at sea at all, or near the sea? Did you also go through or near any bordering countries?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Active member
    New Contributor
    July 13, 2026

    Hi I don’t understand why £50 more than I normally pay has left my bank for the service which says UK which I don’t understand and i know I haven’t done anything for a whole £50 extra to leave my account I would like to request for it to be refunded and sorted.

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    July 15, 2026

    Hi ​@Active member, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

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