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Lausack
Community Member
Lausack
Community Member
Apr 11, 2025 4:13 PM UTC
Solved

extra charges

I have literally arrived in Morocco, turned my phone back on whilst sitting on the plane and have received a message to say I’m being charged £46 as used up my allowance. How can this be when I’ve literally just turned my phone on???

    andewhite
    andewhiteAnswer
    Platinum 
Contributor
    Apr 11, 2025 5:05 PM UTC

    Maybe because iD roaming mobile data costs £9.60/MB in Morocco, ​@Lausack. 

    Your £46 would pay for a tiny 4.8MB of mobile data - i.e. £9600/GB - ouch!

    Forum member (non-iD).
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    13 replies

    andewhite
    Platinum 
Contributor
    andewhiteAnswer
    Platinum 
Contributor
    Apr 11, 2025 5:05 PM UTC

    Maybe because iD roaming mobile data costs £9.60/MB in Morocco, ​@Lausack. 

    Your £46 would pay for a tiny 4.8MB of mobile data - i.e. £9600/GB - ouch!

    Forum member (non-iD).
    Tom
    iD Mobile Employee
    Tom
    iD Mobile Employee
    Apr 14, 2025 11:57 AM UTC

    Hi ​@Lausack 

     

    You may be charged for roaming whilst in non-inclusive roaming zones (such as Morocco or even whilst traveling), we’d recommend keeping an eye on your bill and adjusting your bill cap as you find comfortable.

     

    Tom

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    Active Contributor
    Spulman1954
    Active Contributor
    Jul 23, 2025 9:04 AM UTC

    Why have I been charged £35 extra charges when in a roamfree country Iceland..??

    Active Contributor
    Spulman1954
    Active Contributor
    Jul 23, 2025 9:05 AM UTC

    Why have I been charged £35 extra charges when in a roamfree country Iceland..??

    Please respond..!!

     

    Active Contributor
    Spulman1954
    Active Contributor
    Jul 23, 2025 9:07 AM UTC

    Hello..please respond to my question above..!!

    Active Contributor
    Spulman1954
    Active Contributor
    Jul 23, 2025 9:10 AM UTC

    🙋‍♂️ 

     

    Active Contributor
    Spulman1954
    Active Contributor
    Jul 23, 2025 9:11 AM UTC

    Hi Tom..if I send pictures (photos) via WhatsApp is there an extra charge..??

    Active Contributor
    Spulman1954
    Active Contributor
    Jul 23, 2025 10:14 AM UTC

    Hi Tom..if I send pictures (photos) via WhatsApp is there An extra charge in Iceland 

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    Jul 23, 2025 2:40 PM UTC

    Hey there ​@Spulman1954, please note we’re not a live-chat here, so our response times will vary and won’t be instant. If you require instant replies, please message via our live-chat:

     

    https://www.idmobile.co.uk/live-chat

     

    When you were roaming in Iceland, did you go out at sea at all, or near the sea? Did you also go through or near any bordering countries?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    Spulman1954
    Active Contributor
    Jul 25, 2025 5:50 PM UTC

    I can’t find out why my bill is £35 instead of £10

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