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extra charges

Forum|Forum|1 year ago
April 11, 2025
13 replies
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I have literally arrived in Morocco, turned my phone back on whilst sitting on the plane and have received a message to say I’m being charged £46 as used up my allowance. How can this be when I’ve literally just turned my phone on???

Best answer by andewhite

Maybe because iD roaming mobile data costs £9.60/MB in Morocco, @Lausack.

Your £46 would pay for a tiny 4.8MB of mobile data - i.e. £9600/GB - ouch!

andewhiteAnswer

Platinum  Contributor

Maybe because iD roaming mobile data costs £9.60/MB in Morocco, @Lausack.

Your £46 would pay for a tiny 4.8MB of mobile data - i.e. £9600/GB - ouch!

Forum member (non-iD).

Tom

iD Mobile Employee

Hi @Lausack

You may be charged for roaming whilst in non-inclusive roaming zones (such as Morocco or even whilst traveling), we’d recommend keeping an eye on your bill and adjusting your bill cap as you find comfortable.

Tom

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S

Spulman1954

Active Contributor

Why have I been charged £35 extra charges when in a roamfree country Iceland..??

S

Spulman1954

Active Contributor

Why have I been charged £35 extra charges when in a roamfree country Iceland..??

Please respond..!!

S

Spulman1954

Active Contributor

Hello..please respond to my question above..!!

S

Spulman1954

Active Contributor

🙋‍♂️

S

Spulman1954

Active Contributor

Hi Tom..if I send pictures (photos) via WhatsApp is there an extra charge..??

S

Spulman1954

Active Contributor

Hi Tom..if I send pictures (photos) via WhatsApp is there An extra charge in Iceland

Tyler C

iD Mobile Employee

Hey there @Spulman1954, please note we’re not a live-chat here, so our response times will vary and won’t be instant. If you require instant replies, please message via our live-chat:

https://www.idmobile.co.uk/live-chat

When you were roaming in Iceland, did you go out at sea at all, or near the sea? Did you also go through or near any bordering countries?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Spulman1954

Active Contributor

I can’t find out why my bill is £35 instead of £10